Customer Feedback Solution
Turn every customer interaction into actionable insight. CoreFi Tech's Feedback Solution collects NPS, CSAT, and custom survey responses across channels — at kiosks, via SMS, QR codes, or your app — and surfaces the patterns that drive improvement.
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Everything You Need in One Platform
Multi-Channel Survey Delivery
Collect feedback via kiosk, QR code, SMS, email, WhatsApp, and in-app widgets.
NPS, CSAT & Custom Surveys
Pre-built NPS and CSAT templates or fully custom multi-step survey builders.
Real-Time Sentiment Dashboard
Live feed of responses with automated sentiment scoring and keyword extraction.
Alerts & Escalations
Instant alerts for negative responses, routing to responsible managers for follow-up.
Trend Analytics
Time-series analysis, location/department benchmarking, and driver analysis.
CRM Integration
Push negative feedback directly into CRM as tickets or tasks for resolution tracking.
Measurable Business Impact
- Respond to unhappy customers within minutes, not days
- Identify systemic issues driving churn before they escalate
- Benchmark performance across branches, teams, or products
- Close the feedback loop and demonstrate responsiveness to customers
- Drive continuous improvement with structured PDCA data
Who Uses This Solution
- Retail chains benchmarking store-level customer experience
- Hospitals measuring patient satisfaction across departments
- Hotels capturing guest experience at multiple touchpoints
- Banks and financial institutions tracking service quality
Frequently Asked Questions
Star rating, NPS (0-10), CSAT (1-5), multiple choice, text input, and matrix grids.
Ready to See Customer Feedback Solution in Action?
Book a personalized demo with our solution specialists. We'll walk you through the platform using your actual business scenarios.
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